When working with software to manage critical orders in the supply chain, you want to be able to trust that the tools will perform as expected. No one wants to hold their breath and cross their fingers, hoping that the software will behave when most needed.
Unfortunately, there can be outages when working with popular shipping platforms such as the FedEx Ship Manager system. Have you encountered these issues?
- Address fields are slow to load.
- Pages don’t always load correctly.
- FedEx Tracker is unable to retrieve order status.
- The entire platform is down for a period of time.
If you’ve experienced issues with FedEx Tracker not updating, then it’s time to find a solution that will enable you to view, manage, and track orders with ease. Let us further explain how we can provide you with a more stable connection to their system through our API connection.
How We Solve Challenges With FedEx Tracker Not Updating
FedEx is a highly complex, robust system. Millions of packages are tracked through the FedEx system daily. Because of the sheer volume of activity, their system can be overwhelmed during peak periods of customer activity.
Think of it as the freeway system. When you’re driving during less busy times of the day, traffic is flowing, and you’re moving at your desired speed. Things are working out how they should. But, during rush hour traffic in the morning or evening, you might be crawling along at a much slower speed than you would like.
The FedEx system is built to handle a heavy volume of traffic, but sometimes outages happen. While FedEx does what it can do to minimize outages and keep the system going, it’s the nature of the beast and can happen from time to time.
Fortunately, we have an integration with the FedEx system to help you bypass all of that traffic. Think of it as the express lane on the freeway. You’re still dealing directly with FedEx, but we’re just facilitating a more stable connection to their system so that you can get through to FedEx Ship Manager or FedEx.com directly to track the status of each order.
We have a great partnership with FedEx and have been integrated partners with them for over a decade. Through our integration and direct connection to their system, we help our customers experience much less downtime compared to companies that try to go directly through the system.
We also help our customers reduce their dependency on manual tracking. This way, you can keep your shipping operation running smoothly and effectively without worrying about whether the FedEx system is going to work when you need it most.
We Provide Clarity Through Real-Time Views of Shipping Orders
You may have questions about how exactly it works that we can help you bypass FedEx outages to still access critical shipping information.
At CloudLogix, we are integrated with FedEx through a different channel. So, although outages can still happen on the “express lane,” these disruptions have proven to be much more infrequent and extremely short in length compared to the standard method of accessing the system. Over time, we found that our API connection is the most reliable way to manage orders.
The added benefit is that you can utilize our CloudLogix platform to introduce automation and reduce the amount of time spent tracking orders. With FedEx.com tracking, you can track multiple shipments at once, which is handy. However, through the FedEx API facilitated by CloudLogix, we automatically track those items for you and present all results to you in real-time.
Your team will instantly gain clarity about the status of each order, eliminating manual searching. You will always have a clear view of each shipment at any given time so that you can make timely decisions about how to handle each shipment:
- Ensure that you have an available loading dock to receive the shipment.
- Verify that you have available space to store the contents of each shipment.
- Communicate with receiving personnel when you expect to receive each shipment.
- Make arrangements with other teams to request any necessary support.
Suddenly, you’re running a well-oiled machine because you have access to information when you need it. This will create incredible time and cost savings by being able to coordinate resources to get the job done.
Find a Complete Solution to Solve FedEx Outages
We offer customers the ideal method to get around FedEx outages. If you’re ready to move on from issues such as FedEx Tracker not updating, then talk to us about our solution:
- Utilize our API integration with the FedEx system to manage orders.
- Gain access to real-time order information through our CloudLogix platform.
Let’s start with a conversation about the issues you’re dealing with trying to navigate the FedEx system. We have the knowledge and experience to understand exactly what you’re seeing. Together, we can help you regain control of order tracking so that you no longer have to worry about costly downtime and whether the software will actually work when you need it to.
Contact us today to schedule a consultation! We look forward to speaking with you.